Privacy Policy

This is a translated version provided for convenience. In case of any discrepancy, the Traditional Chinese version shall prevail.

Welcome to “OwlAI” (the “Site”). The Site is developed and operated by OITS Information Co., Ltd. (Unified Business No.: 50904713). To help you use the Site’s services and information with confidence, this Privacy Policy explains how the Site protects your privacy. Please read the following carefully to safeguard your rights.

  1. This Policy explains how OITS Information Co., Ltd. handles your personal data when you use the Site’s services and information as a user, including:
    1. accessing and using the OwlAI website via a web browser on any device;
    2. personalized user experience / paid options;
    3. information on the use of Cookies and how to manage your Cookie preferences. To provide you with the best service, the Site places and reads our Cookies on your computer. If you do not wish to accept Cookies, you may set your browser’s privacy level to high to refuse them, but some features of the Site may not function properly.
  2. OITS Information Co., Ltd. uses your data to perform the software service supply agreement. This Policy processes data in the spirit of the General Data Protection Regulation (GDPR); users have the rights to be informed, to rectify, to erase, and to withdraw consent. This Policy does not apply to linked websites outside the Site, nor to personnel not entrusted by or involved in managing the Site.
  3. The types of data OITS Information Co., Ltd. may collect and use to create your account depend on the type of service option you hold, how the account is created, your country/region, and whether you sign in via a third-party service. Such data may include your unified business number, company/organization name, name, email address, password, phone number, and street address (collectively, “Personal Data”). We obtain some of this data through your registration form or account page.
    1. When you visit the Site or use its features, we will, according to the nature of the service, ask you to provide the necessary Personal Data and process and use it only within that specific purpose. We will not use your Personal Data for other purposes without your written consent.
  4. OITS Information Co., Ltd. retains your Personal Data only as necessary to provide the Site’s services and information, for lawful and necessary business purposes such as maintaining service performance, developing new features, complying with legal obligations, and resolving disputes:
    1. When you use interactive features such as the service mailbox or surveys, the Site retains the name, email address, contact details, and time of use that you provide.
    2. During general browsing, the server automatically logs related activity, including the IP address of your connecting device, time of use, browser used, and browsing/click records, as a reference for improving the Site’s services. Such records are for internal use only and are never disclosed externally.
    3. To provide accurate services, we compile and analyze the survey content collected; statistical results or explanatory text from such analysis may be published as needed for purposes beyond internal research, but will not involve any specific individual’s data.
    4. You may request at any time to correct or delete the erroneous or incomplete Personal Data the Site has collected about you, except that certain data may be retained for a deferred period.
    5. After a user deletes their OwlAI account, the data provided by the user will be deleted or retained in a de-identified form.
  5. OITS Information Co., Ltd. holds ISO 27001 certification for its information security management system, ensuring the Site’s services are managed under a model that establishes, implements, operates, monitors, reviews, maintains, and improves information security management.
  6. OITS Information Co., Ltd. is committed to protecting the security of users’ Personal Data and implements appropriate technical and organizational measures; however, no system can be guaranteed to be absolutely secure. To prevent unauthorized access or the retention of unnecessary Personal Data, we adopt multiple security measures, including de-identification, encryption, and access and retention policies.
    1. The Site’s servers are equipped with firewalls, anti-virus systems, and other necessary information-security equipment and safeguards. Only authorized personnel may access your Personal Data, and relevant personnel have signed confidentiality agreements; those who breach confidentiality obligations will be subject to legal sanctions.
    2. Where it is necessary to entrust other parties to provide services for business needs, the Site will also strictly require them to comply with confidentiality obligations and adopt necessary inspection procedures to ensure compliance.
  7. The Site’s pages provide links to other websites, and you may click through to other sites via links provided on the Site. However, those linked sites are not subject to this Privacy Policy; please refer to the privacy policy of each linked site.
  8. The Site will never provide, exchange, rent, or sell any of your Personal Data to other individuals, groups, private enterprises, or government agencies, except where there is a legal basis or contractual obligation. Such exceptions include, but are not limited to:
    1. with your written consent;
    2. where expressly provided by law;
    3. to avert danger to your life, body, freedom, or property;
    4. cooperation with government agencies or academic research institutions where necessary for statistics or academic research in the public interest, and the data, after processing by the provider or by the manner of disclosure, cannot identify a specific individual;
    5. where your conduct on the Site violates the Terms of Service or may harm or impede the rights of the Site or other users, or cause harm to any person, and the Site’s administrators determine that disclosing your Personal Data is necessary for identification, contact, or legal action;
    6. where it benefits your interests;
    7. where the Site entrusts a vendor to assist in collecting, processing, or using your Personal Data, the Site will exercise due supervision over the outsourced vendor or individual.
  9. To protect the privacy of user accounts, OITS Information Co., Ltd. recommends that users use a dedicated, high-strength password on the Site, never share it with others, and log out immediately after using the service on a shared device.
  10. This Privacy Policy may be amended at any time as needed; amended terms will be posted on the Site.

Published: 28 Nov 2023 · Last updated: June 2026